Klarity Health Privacy Policy

Klarity Health, Inc. ("Klarity," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, including information related to insurance-based services. By accessing our website and using our platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through our website, in email, text, and other electronic communications sent through or in connection with the Klarity platform and any related services. This Privacy Policy does not apply to Protected Health Information (PHI) collected by healthcare providers on Klarity, which is governed by the provider’s Notice of Privacy Practices under HIPAA.

2. Information We Collect

We collect the following types of personal information:

A. Personal Information You Provide

• Self-Pay & Insurance Information: If you use Klarity’s platform to pay for healthcare services, we collect billing details, including insurance provider name, policy number, and coverage status.
• Health-Related Information: For self-pay transactions, we may collect limited PHI necessary to process payments.
• Insurance Eligibility & Verification Data: If you provide insurance information, we may collect information to assist providers in verifying eligibility.

B. Information Automatically Collected

• Usage Data: We collect details about your interactions with our platform, such as page visits, timestamps, and technical logs.
• Device Information: IP address, browser type, operating system, and referral sources.
• Cookies & Tracking Technologies: We use cookies and similar technologies to improve website performance and user experience.

3. How We Use Your Information

We use your information for the following purposes:

• To facilitate provider payments and self-pay transactions.
• To store and transmit insurance-related data to providers for eligibility verification.
• To assist providers in confirming insurance benefits through third-party verification services.
• To send administrative notifications regarding appointments, payments, and platform updates.
• To comply with legal, regulatory, and security obligations.

Klarity does not submit claims or determine insurance coverage decisions. Providers are responsible for all claims processing and reimbursement matters.

4. Disclosure of Your Information

We may share your information in the following circumstances:

• With Providers: To facilitate appointment scheduling, payment collection, and insurance verification.
• With Third-Party Service Providers: We may partner with benefit verification, billing, and claims submission vendors. These vendors operate under Business Associate Agreements (BAAs) where required by HIPAA.
• With Insurers (Only by Providers): Klarity does not submit PHI or claims to insurers. Providers handle all insurance-related PHI disclosures.
• For Legal & Compliance Reasons: If required by law, regulation, or legal process.

5. Your Rights & Choices

A. Accessing & Controlling Your Information

You have the right to:

• Request a copy of the insurance-related data Klarity collects.
• Request corrections to inaccurate information.
• Request deletion of non-PHI data (subject to retention policies).

B. Acknowledgment of Insurance-Related Responsibilities

By using Klarity’s platform, you acknowledge that:

• Klarity does not process insurance claims or determine coverage.
• You are responsible for verifying your benefits with your provider or insurer.
• You are responsible for any uncovered costs for services rendered.

6. Data Security & Retention

Encryption & Security: All stored insurance-related data is protected under AWS encryption standards and HIPAA-compliant security policies.

Data Retention: Insurance-related data is retained according to our standard record retention policies. Klarity does not impose extended retention periods due to payer requirements.

Non-PHI Handling: If insurance-related data does not qualify as PHI, it is handled under our general data policies and may not be subject to encryption.

7. Third-Party Integrations

Klarity integrates with third-party services for benefit verification and administrative support. These third parties have their own privacy policies governing their handling of patient information. Patients should consult their provider and insurer for additional privacy concerns regarding insurance data.

8. Governing Law & Updates

This Privacy Policy is governed by U.S. privacy laws, including HIPAA and applicable state regulations. We may update this policy from time to time. Your continued use of the Klarity platform constitutes acceptance of any modifications.

9. Contact Us

If you have questions about this Privacy Policy, you may contact us at:

Klarity Health, Inc.

Email: compliance@helloklarity.com

By using Klarity’s platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.